Technical Customer Application Support Lead

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Technical Customer Application Support Lead

Imagine...

...working with a team that has each other's backs

...working with a team that excels at customer support, and has the ratings to prove it

...truly making an impact with your work

Time to join a technically advanced team that helps each other, a management team with years of experience, a fast-growing company with an 8.9 in customer satisfaction, and an innovative industry that is booming. Our tight-knit team loves to welcome new members who love the same things we do. So, will you be our next Technical Customer Application Support Lead?

About the role:

As Customer Support Lead you are responsible for the satisfaction of a set of customers, responsible for the customer communication and ultimately their satisfaction. Don’t worry, you don’t have to solve ALL the issues that pop up all by yourself, you will have customer support engineer at your side helping you with that. However, you are end-responsible.

“We are support: we love solving problems. We are not scared of solving issues that others caused. After a day’s work we feel satisfied for helping a business move forward.” -  Michel Langras, Squad lead

So, what will your week look like?

Your team took a look at their diary, and this is what a sample workweek will be like for you:

  • Every week the team gets about one priority 1. This needs to be solved within the day. That means the pressure is on! Are you able to handle it? No reason to panic, though, the team doesn’t really have a crazily stressful environment as they mostly get priority 2 incidents, which can be resolved in a bit more time. When the team gets priority 3 incidents, if the plate is already full, it goes on the back log. You need to be on your toes, always ready to support when the need arises.
  • The team has a service window from 8.00-18.00 but that does not mean you have to start at 8.00 each day. Someone in the team needs to be available, but everyone just gives their preference on working hours and the work when they want, if the team can manage it.
  • You can choose to opt in for working in 24x7 hour support. We will tell you more on how working on standby works and the cool perks you can get for it.

We asked them about some of the issues they would solve, and this is what they had to say: For example, one of our customer is Etos. You can check out how CLEVR helps them make things run smoothly here. We have a promotion management application in which we set up the design for a new folder (with discounted offers to consumers) but when the new folder needs to get to the printer the export function does not work. OMG!! What now? Find the cause and solve the problem.

Some details on what we offer:

  • Full time or part time
  • Work partly remote (from home) & partly in Amersfoort, the Netherlands.
  • Receive a salary and benefits that make you feel valued
  • Choose a lease car or mobility allowance
  • Good insurance & collective pension
  • Get a mobile phone & laptop (also for private use)
  • And with 30 vacation days, you can enjoy some time off! (On 5 of those days, we are all off at the same time, so you don't have to worry about coming back to a gazillion internal emails waiting for you in your mailbox!)
  • We have a target on personal development days. So, you don't have to ask for it, we demand it from you! We save time throughout the year for this. 

What skills do I need to have to apply?

  • Mendix pref. or 2-5 years of relevant IT experience (e.g. application development or management experience)
  • Knowledge of HTML/Javascript/CSS, REST, Cloud environments and/or databases and methodologies such as SCRUM and ITIL is preferred
  • You must be eager to learn because you will need to learn fast at Support.
  • + Interest in learning (more) Mendix
  • Oh, and you need to speak English and Dutch!
“There are plenty of growth opportunities to enhancing my work with performance diagnostics projects, sanity or health checks. Or moving to product teams, consulting, or architectural roles, as CLEVR is growing rapidly. And, with 96% of all issues – first time right - as a Mendix Certified Support Center, we can be proud that our support team is at the heart of the business at CLEVR. We strengthen the CLEVR brand.” - Richard Pluim, Tribe Lead

Apply for the job

We look forward to getting to know you, discovering who you are and where your interests lie! We'd love to receive your application with a CV and motivational letter via our website. Please don’t hesitate to get in touch if you have any questions. You can do this by e-mailing jobs@clevr.com or calling Tanja van der Krabben ( +31 653130480).

While you submit your application, listen to a #clevrsong composed and produced by one of our awesome Norwegian colleagues, Jan Rodahl